Please note this conference is free for Apogee clients; $500 each for all others.
| Tuesday, Sept. 14th | Pre-Conference Workshop: Building Winning Utility Websites |
| Noon - 4 p.m. | Michael Overstreet & Dan Lockman, APOGEE |
Pre-Conference Workshop Agenda
| Noon | Attendees meet at the Waterside at Evergreen for lunch |
|
Web Design Content Management Systems Usability Web Analytics Social Media |
| 4:00 p.m. | Adjourn |
2010 INNOVATIONS Users' Conference
| Tuesday, Sept. 14th | |
| 6:00 - 9:00 p.m. | Opening Reception, Food and Entertainment Outside on the deck at Evergreen |
| Wednesday, Sept. 15th | |
| 6:30 - 8:30 a.m. | Conference Breakfast & Registration at Waterside |
| 8:30 - 9:00 a.m. | Conference Opening |
| 9:00 - 10:00 a.m. | 2010 Utility Customer Satisfaction Survey Results Jeff Conklin, Senior Director, J.D. Power and Associates |
| 10:00 - 10:15 a.m. | Break |
| 10:30 - 11:00 a.m. | “Sniff Out More Savings” Campaign |
| 11:00 - 11:30 a.m. | Engaging Customers by Removing Barriers (Making an Offer they Can’t Refuse) |
| 11:30 a.m. - 12:45 p.m. | Conference Lunch with Roundtable Topics |
| 12:45 - 1:00 p.m. | User Group Session Kick-Off |
User Group Sessions
| 1:00 - 2:00 p.m. | Utility Field Audits |
Smart Grid | Content Management System Demo |
| 2:15 - 3:15 p.m. | Working with State Energy Offices |
Online Customer |
Usability & User Experience |
| 3:15 - 4:30 p.m | Kids Korner Web Content/Education Programs |
Online Bill Analysis & Customer Engagement | Website Analytics |
| 4:30 - 5:00 p.m. | User Group Session Wrap-Up |
| 5:30 - 6:30 p.m. | Stone Mountain Boat Tour |
| 6:30 - 8:30 p.m. | ACE Awards Presentation and Conference Dinner Stone Mountain Commons Restaurant (Shuttle provided back to resort ) |
| Thursday, Sept. 16th | |
| 6:30 - 8:30 a.m. | Conference Breakfast & Registration at Waterside |
| 8:30 - 9:30 a.m. | The Silver Bullet Myth of Sustainable Energy Savings |
| 9:30 - 10:00 a.m | “Save -A-Watt” School Energy Challenge Program |
| 10:00 - 10:15 a.m. | Break |
| 10:15 - 11:15 a.m. | "Net Energy Market" Smart Grid Case Study |
| 11:15 a.m. - 12:30 p.m. | Conference Lunch at Waterside with Roundtable Topics |
| 12:30 - 1:00 p.m. | PECO’s “Smart Ideas” for Bundling EE Programs |
| 1:00 - 1:30 p.m. | Smarter Programs Using a Smart Engine Bob Mason, Vice President, GoodCents |
| 1:30 - 1:45 p.m. | Break |
| 1:45 - 2:30 p.m. | Are We There Yet? Industry Insights |
| 2:30 - 3:00 p.m. | Group Discussion |
| 3:00 p.m. | Adjourn |
Jeff Conklin (+)
Senior Director in the Energy Utilities Practice of J.D. Power and Associates
Jeff Conklin is a Senior Director in the Energy Utilities Practice of J.D. Power and Associates, where he is responsible for the firm’s electric utility business and residential customer satisfaction studies. Mr. Conklin has over 20 years of experience in the energy utilities industry, working in the areas of customer service, distribution operations, and sales and marketing. Prior to joining J.D. Power and Associates, Mr. Conklin was a management consultant for nine years with Metzler & Associates. His areas of experience included re-engineering customer operations, strategic market planning, marketing and sales organization assessment and restructuring, telecommunications planning and strategy development, and utility merger integration. Prior to that, Mr. Conklin was a business center manager at A&C Enercom, where he developed and managed business opportunities with utilities across the Midwest. A&C Enercom provided marketing and demand-side management services to energy utilities. Earlier in his career, Mr. Conklin worked at Commonwealth Edison Company in marketing and sales.
Mr. Conklin holds a bachelor’s degree in mechanical engineering from Duke University; and a master’s degree in management from the J.L. Kellogg Graduate School of Management at Northwestern University.
Bobby Napiltonia (+)
Senior Vice President of Sales and Alliances, eMeter
As Senior Vice President of Sales and Alliances, Bobby Napiltonia is responsible for eMeter's global distribution strategy and ultimately their customer's success.
Prior to joining eMeter, Bobby was the Senior Vice President of worldwide channels and alliances at salesforce.com, the global leader in cloud computing. While at salesforce.com, Bobby built the first global partner ecosystem for the Cloud, including alliances with Accenture, Wipro, Deloitte and regional system integrators worldwide. He expanded the solution providers globally and drove reseller strategy.
Napiltonia was recognized by CMP Media's CRN/VARBusiness Magazine as one of North America's Top Channel Executives in 2005 and 2007 and as a Channel Chief in 2008.
Bob Mason (+)
Vice President, Energy Efficiency, GoodCents
Bob has a rich history in multiple aspects of the electric utility industry serving as a director with Florida Power Corporation (now Progress Energy Florida) and with the National Rural Electric Cooperative Association and working as a consultant to the industry. Bob was instrumental in the development of the nation's first full-service utility power-quality programs while at Florida Power; and as President of Bayboro Consulting Group, a Florida Progress subsidiary, Bob developed the company into a nationwide utility-service provider. He is a well-known and passionate advocate of utilities providing more energy efficiency based and technology-oriented services to their customers.
During his tenure with the National Rural Electric Cooperative Association, Bob focus was on the development of enhanced Director Education, Key Accounts programming and implementation, Market Planning and Competitive Issues. Today, with GoodCents, the Atlanta based demand response and energy efficiency implementation company, Bob continues his interests in assisting and leading this business into the exciting new era of industry commitment to efficiency.
Bob is a graduate of the University of South Florida with and Bachelor and Master of Science degree in Engineering. He serves as an adjunct professor in mathematics and management. Bob is a registered Professional Engineer in Florida.
Barry Echols (+)
Marketing Director for Marietta Power & Water
As Marketing Director for Marietta Power & Water, Barry Echols holds overall responsibility for sales to approximately 45,000 residential, commercial and industrial electric and water customers representing over $120 million in annual revenue. He is also responsible for energy efficiency programs and education for these three segments. Prior to joining MP&W, Barry spent over 20 year at the Southern Company where he served in a number of marketing related positions from residential marketing representative to the Manager of Commercial and Industrial Marketing. He is a Past President of the Better Business Bureau and the Institute of Electronic and Electrical Engineers, and holds an MBA and a Bachelor of Electrical Engineering Technology from Georgia Southern University.
Grant Gutierrez (+)
Controller, Bluebonnet Electric Cooperative
Grant Gutierrez is Bluebonnet Electric Cooperative's Controller, responsible accounting, finance, billing and accounts receivable. He is a member of Bluebonnet's executive team and smart grid steering committee, which is responsible for developing and overseeing the co-op's smart grid program.
Prior to joining Bluebonnet in 2005, Grant worked as an auditor for Ernst & Young in Austin, Texas. He graduated from Texas A&M University with a Bachelor's in Business Administration and a Master's in Accounting. He is a Certified Public Accountant in the state of Texas. Grant and his wife live in Bastrop, Texas, where they are raising their two children.
Bluebonnet Electric Cooperative is a member-owned utility headquartered in Bastrop, Texas. It serves more than 80,000 meters over 11,000 miles of distribution line in 14 Central Texas counties. It is one of the most progressive utilities in the country and is committed to using smart grid technology to provide more and better services to its members.
Fred Maher (+)
Senior Marketing Specialist for Philadelphia-based PECO
Fred Maher is a senior marketing specialist for Philadelphia-based PECO, an electric and gas utility subsidiary of Exelon Corp. that serves 1.6 million electric consumers and nearly 500,000 natural gas consumers. Fred helps oversee the company's Smart Ideas program and Website that focuses on helping customers save energy and money to meet state mandates for energy reduction. Fred received his master's degree in Broadcasting and Telecommunications and his undergraduate degree in Journalism, both from Temple University. He has won several writing awards and is a past president of the Philadelphia chapter of the International Association of Business Communicators and immediate past president of Temple University's School of Communications and Theater Alumni Board.
Michael Volker (+)
Director of Regulatory and Energy Services for Midwest Energy, Inc.
Michael Volker is the Director of Regulatory and Energy Services for Midwest Energy, Inc. in Hays, Kansas. He is responsible for managing energy service activities, regulated electric and gas utility rates, market and load research, and forecasting for Midwest Energy, which is the largest electric cooperative in Kansas and one of the largest natural gas cooperatives in the nation. He holds undergraduate and graduate Economics degrees from Penn State and North Carolina State Universities and, in his spare time, teaches economics as an Adjunct Professor of Economics and Finance at Fort Hays State University. He also served as Academic Energy Economist for the Kansas Energy Council - the Governor's energy advisory group -- from its inception in 2002 to 2009.
Bob Boscamp (+)
Entrepreneur and Industry Visionary
Bob Boscamp helped create the first audit program to be approved by the Department of Energy for compliance with 1979 National Energy Act - Residential Conservation Services. He was also a key driver in the creation of a nationwide utility-school education program called "In Concert With The Environment." An experienced serial entrepreneur, Bob is a visionary leader who has successfully launched, managed and sold multiple national companies whose products and services are still delivered today. He possesses strong skills in analyzing markets, building strategic relationships, and developing innovative concepts into solution-oriented products and services. He is also effective in building and managing successful teams in both publicly-traded national corporations and privately-held entrepreneurial start-ups.
Susan Gilbert (+)
President & CEO, APOGEE Interactive, Inc.
Susan Gilbert is President, Chief Executive Officer and Co-Founder of Apogee Interactive Inc. She’s devoted her career to pioneering better ways of communicating energy efficiency to customers. She began as a high school physics teacher. Next she spent 17 years with the energy-engineering firm A&C Enercom where she helped launch energy audits for businesses across Georgia under the State Energy Office. She moved on to lead A&C Enercom’s sales and marketing, building the business from a staff of five in Atlanta to more than 600 employees across the country.
She founded APOGEE in the early '90s with the vision of leveraging technology to more effectively deliver energy information. Today, she leads the company in delivering best-in-class Web-based energy analysis and presentation applications including the HomeEnergySuite™, EnergyInsights, ProgressInsights, Study-Center and the Kids Korner energy education website. Through her leadership, the firm, its people and its products, have achieved national recognition for analytical superiority, cutting-edge innovation, and excellence in performance and customer service. Ms. Gilbert earned her bachelor’s of science with a major in physics and a minor in mathematics at the University of Kentucky and also her MS in curriculum and Instruction from the University of Kentucky.
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Joel Gilbert, P.E.(+)
Chief Software Architect, APOGEE Interactive, Inc.
Joel Gilbert P.E. is Chief Software Architect and Co-Founder of Apogee Interactive Inc. where he directs the design and development of energy analysis applications utilizing the very highest standards in building science, engineering, operational patterns, weather data and pricing to ensure analytical integrity in all Apogee applications. His client roster includes virtually every major investor-owned utility in the US and their key trade associations including the Edison Electric Institute (EEI), the Electric Power Institute (EPRI), the National Rural Electric Cooperative Association, and the American Public Power Association (APPA).
He continues to be an industry leading strategist and speaker in energy master planning, online energy efficiency program implementation, energy marketing, and demand side management for US utilities and large industrial enterprises. As an energy efficiency expert, he has been retained by over 200 gas and electric utilities and over 100 industrial and commercial firms across the United States to help them clarify and implement successful customer energy programs. Mr. Gilbert received a Bachelor and Masters in Chemical Engineering and a Masters in Management from Rennselaer Polytechnic Institute in Troy, New York. He is also a licensed professional engineer in New York State.
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