Jeff Conklin (+)
Senior Director in the Energy Utilities Practice of J.D. Power and Associates
Jeff Conklin is a Senior Director in the Energy Utilities Practice of J.D. Power and Associates, where he is responsible for the firm’s electric utility business and residential customer satisfaction studies. Mr. Conklin has over 20 years of experience in the energy utilities industry, working in the areas of customer service, distribution operations, and sales and marketing. Prior to joining J.D. Power and Associates, Mr. Conklin was a management consultant for nine years with Metzler & Associates. His areas of experience included re-engineering customer operations, strategic market planning, marketing and sales organization assessment and restructuring, telecommunications planning and strategy development, and utility merger integration. Prior to that, Mr. Conklin was a business center manager at A&C Enercom, where he developed and managed business opportunities with utilities across the Midwest. A&C Enercom provided marketing and demand-side management services to energy utilities. Earlier in his career, Mr. Conklin worked at Commonwealth Edison Company in marketing and sales.
Mr. Conklin holds a bachelor’s degree in mechanical engineering from Duke University; and a master’s degree in management from the J.L. Kellogg Graduate School of Management at Northwestern University.
Bob Boscamp (+)
Entrepreneur and Industry Visionary
Bob Boscamp helped create the first audit program to be approved by the Department of Energy for compliance with 1979 National Energy Act - Residential Conservation Services. He was also a key driver in the creation of a nationwide utility-school education program called "In Concert With The Environment." An experienced serial entrepreneur, Bob is a visionary leader who has successfully launched, managed and sold multiple national companies whose products and services are still delivered today. He possesses strong skills in analyzing markets, building strategic relationships, and developing innovative concepts into solution-oriented products and services. He is also effective in building and managing successful teams in both publicly-traded national corporations and privately-held entrepreneurial start-ups.
Susan Gilbert (+)
President & CEO, APOGEE Interactive, Inc.
Susan Gilbert is President, Chief Executive Officer and Co-Founder of Apogee Interactive Inc. She’s devoted her career to pioneering better ways of communicating energy efficiency to customers. She began as a high school physics teacher. Next she spent 17 years with the energy-engineering firm A&C Enercom where she helped launch energy audits for businesses across Georgia under the State Energy Office. She moved on to lead A&C Enercom’s sales and marketing, building the business from a staff of five in Atlanta to more than 600 employees across the country.
She founded APOGEE in the early '90s with the vision of leveraging technology to more effectively deliver energy information. Today, she leads the company in delivering best-in-class Web-based energy analysis and presentation applications including the HomeEnergySuite™, EnergyInsights, ProgressInsights, Study-Center and the Kids Korner energy education website. Through her leadership, the firm, its people and its products, have achieved national recognition for analytical superiority, cutting-edge innovation, and excellence in performance and customer service. Ms. Gilbert earned her bachelor’s of science with a major in physics and a minor in mathematics at the University of Kentucky and also her MS in curriculum and Instruction from the University of Kentucky.
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Joel Gilbert, P.E.(+)
Chief Software Architect, APOGEE Interactive, Inc.
Joel Gilbert P.E. is Chief Software Architect and Co-Founder of Apogee Interactive Inc. where he directs the design and development of energy analysis applications utilizing the very highest standards in building science, engineering, operational patterns, weather data and pricing to ensure analytical integrity in all Apogee applications. His client roster includes virtually every major investor-owned utility in the US and their key trade associations including the Edison Electric Institute (EEI), the Electric Power Institute (EPRI), the National Rural Electric Cooperative Association, and the American Public Power Association (APPA).
He continues to be an industry leading strategist and speaker in energy master planning, online energy efficiency program implementation, energy marketing, and demand side management for US utilities and large industrial enterprises. As an energy efficiency expert, he has been retained by over 200 gas and electric utilities and over 100 industrial and commercial firms across the United States to help them clarify and implement successful customer energy programs. Mr. Gilbert received a Bachelor and Masters in Chemical Engineering and a Masters in Management from Rennselaer Polytechnic Institute in Troy, New York. He is also a licensed professional engineer in New York State.
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